The thing that caught me out was that at no time during the ordering process for the trial did I see the the words "Terms and Conditions apply" I am not a lazy person, though I am as I descovered a trusting one.
I have now set about making myself an expert on their many clauses and cross references before my trial period expires. Even finding out exactly when your trial period actually begins is a grey area, designed to bamboozle you into missing their ridiculous deadline and request for the return of used packaging? Please!
I have put a block on my credit card until this is resolved. I've contacted consumer direct and trading standards agencies. I have recorded my (failed) attemps to contact them via telephone, captured printouts of live chats, and saved all of my emails to and from them. (automated replies in their case)
I do not expect to to pay them any more money, or get any refunded and I consider that £5.40 was probably worth paying for a wake up call!
The sad thing is, if they had been an honest, open and transparent company they would have found quite a good customer in me and my very large family and circle of friends, they really dont have to mislead people if they maintain their integrity and believe in their product.
If you are thinking of buying anything from them, think again as it's nothing but a logistical nightmare. They are not helpful as a company and offer very little if any customer service. They have designed their terms and conditions to confuse you and distance themselves from any liability or responsibility of any kind in your wellbeing or experience as their customer.
My next step is to send them a letter via recorded delivery for written confirmation of my cancellation and that no further monies will be taken from my card, and a copy will be forwarded to my credit card company. This was advised by consumer direct.
I'll send them empty packaging via recorded delivery, after taking a photo of it first!!! jeez!
I hope that this type of practise is reviewed by trading standards, and justice is served! surely someone with legal knowledge must be able to find fault with their T&G's or at least say them in good old plain language (yes that was a challenge) until then, I hope the law of Karma works!
0 comments