Complaint / review / scam report
Incorrect booking, late refund

We had an exceptionally poor experience with, and I would strongly discourage anyone from using their services. After we booked online through their website, we received an email confirmation for a different flight than the one we'd booked. When we contacted, they told us that our flight hadn't been officially booked yet, so they would cancel it in their system and we would receive a refund. They did not give us a refund immediately, but eventually promised to do so by a certain date. We did not receive a refund on the promised date. After calling and emailing for many days after the refund, we eventually had to hire a lawyer to send email flights a letter warning them of our planned litigation. Only after they received the letter from our lawyer did we receive our refund.
Author: 1AJ


Country: United Kingdom   Region: United Kingdom

Category: Traveling & Tourism


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