The Trading Planet Ltd
Ordman House
31 Arden Close
Bradley Stoke
Bristol
BS32 8AX
19th October
Dear Sirs
In mid August I ordered a “Free Trial” of Acai Berry Detox and paid postage of £3.95., these tablets duly arrived customer number 80278065 Order no:42825727. At no time did I enter into a subscription with your company and indeed did not ever know the cost of these tablets.
I was very surprised therefore to receive from you on October 2nd an invoice for £82.95 and more tablets. I immediately telephoned the number on the invoice and spoke to Laura who gave me a cancellation number of 41195815 and she said that she would request a refund on monies. I then went on holiday and came home yesterday, today I received another invoice and more tablets which I do not want – Laura told me I could not return these goods but I am more than willing to do so. The most recent invoice is dated 15/10 and again is for £82.95 it has the following reference numbers Customer no:41198815 Order no: 101-80278065. I again telephoned your company today and was told I would have a proper response in 72 hours – this is very sharp practice.
I have contacted my credit card company and they will send me a dispute form. I do not want these products and never agreed to purchase them. Please refund my monies and ensure that I do not receive any more products from your company. If I do not hear from you by close of business on Friday October 23rd I will have to take this matter further by instructing my solicitor.
My email address is as you are aware [email protected]
Yours faithfully
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