We have all had a bitter experience with these people. They withdraw lots of cash from your account for a product which is supposed to be free except for p&p.
They had debited £150 from my account and this upset me beyond words.
I started writing to them to ask for a refund as I had not agreed to enter into any contract. They responded by saying that the terms and conditions were clear and that I had agreed to them. I decided not to let it go... kept emailing them weekly requesting my refund. I sent emails to any address I got, that includes their associates asking/demanding a refund.
I had not agreed to any terms and conditions especially hidden ones.
Please Please DO NOT GIVE UP keep writing, after 4 emails they sent me a full refund. Don't let them get away with it. If you don't speak up they win. They will write emails saying no to a refund but just write back. Ask for the terms and conditions agreement form that you must have agreed to. Remind them you have agreed to a free sample and the amount of money they take is no where near free.
Insist and they will have to refund.
Even after a full refund, I will still be contacting the trading standards to complain and I urge you all to do the same.
Good luck getting your refund.
These are the email addresses I used. Keep copies and keep writing.
email@example.com;firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com