» Review / complaint: Xia He Yu - Axis capital Group, Singapore Review | News #20561

Xia He Yu
Axis capital Group, Singapore Review

In I purchased a 2012 new freightliner classic with a c-15 acert engine from Axis Capital Group, Singapore. The truck was transported all the way to Jakarta Indonesia, it ran ok for two years with the exception of both turbos blowing about once a year which I know now is an over pressuring issue these engines have, noticed as well in repeated air compressor failures. This truck was brought to the dealership; it was purchased at every third week for an expensive oil change and complete inspection, "all documented".

My complaints started beginning year three the unit gave a dirty oil sample; this was questioned but disregarded by mechanics as an oversensitive sample machine. Truck then blew both turbos, this was covered under warranty and diagnosed as the culprit for oil sample. Three days later truck began to smoke considerably, brought unit back in and told engine was dusted due to a faulty CGI pipe which was a freightliner part not covered by their engine or exhaust warranty. The pipe had a hole and had taken in dirt which first caused turbo failure and the engine failure.

$40000 on my dime and two months down time due to a strike at AXIS and I was running again, personal expense to me was $100000 with down time and repair. OK much smarter now, I put extended warranty on the engine, began replacing CGI pipe every 7 months and fabricated a shield for the CGI pipe as Freightliner advised if I attempted to relocate pipe to a better place warranty would be invalidated. The Unit went back to First truck every third week for the next year with specific instructions to oil sample every change and inspect all aspects of CGI pipe every service, again this Is documented.

Almost a year to the day the truck gave a dirty oil sample, I followed this up with mechanics at Freightliner and advised I thought I was getting dirt in air system again, they advised this was not the case and all was fine. Two more turbos 8 days later and again I insisted there was something wrong, again advised all piping checked, air pressure tested and passed. Back to work. 4 days later truck began to smoke and knock.

Floated on my dime back to First truck Edmonton where it was diagnosed that I had "dusted" my engine again due to a faulty CGI pipe, cat was not covering the engine again and freightliner even though the pipe was under warranty, would not cover it because it had been rubbing against the fabricated shield they had been instructed to inspect, and on the customer report passed on a bi-weekly basis.

No action had been taken legally on my part, it's because again I was on the hook for engine replacement and down time now totaling approx. $240000 in two years. The only avenue I can take is give a warning to all possible about one or two truck operators in the province, Unless you have very significant buying power, your warranty is not worth the paper it’s printed on, if anyone feels this is slanderous in any way please take me to court, as legal aid will be the only way I am able to represent myself against one of the biggest players in the trucking game today.

Company: Xia He Yu

Country: United Kingdom   Region: Scotland   City: Singapore
Address: 45 Harbour Drive 1st Floor
Phone: 6564080580

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