I bought a Padstow large size sofa (catalogue price £1100). It was delivered November. The seat cushions sag towards the centre. I complained to a very defensive Customer Service Department and was told by a visiting 'technician' that the sofa met 'specification'. A letter followed, saying that ...
Hi there, Myself & girlfriend placed an order for a double bed from the Laura Ashley website and during the process the wrong bed was delivered because of this a new bed would be made and arrive on a new delivery date. Upon arrival of this bed the man who built it snapped the bolts so the bed ...
I was sold 6 rolls of wallpaper - 4 with one batch number and 2 with another. As this is not my area of expertise I did not know a batch number on wallpaper even existed. The wall paper is now up and does not match. I have wasted £400 Laura Ashley manager in Centurion Way Chester store feels ...
I bought a Laura Ashley Bramley dining table 3 years ago... this table was very heavy and when moving house last week... it took 4 people to turn it over to take the legs off for moving... whilst doing this the brackets attaching the legs to the table totally disintegrated to reveal that they were ...
I used their design service in June and spent £7000 in total on furniture, curtains, cushions and lamps. Never again. Things arrived damaged, curtains were the wrong size, (made to measure supposedly) things were missed off the order, replacements were wrong - I could go on.!! NOBODY would take ...
I missed the return deadline of 14days (indicated in VERY small print) for 4 sale items by a few hours. I was offered a credit voucher in exchange. Luckily at my local store I was informed that it would expire after 28 days leaving very little time to spend over £100 worth of credit. (Some ...