After placing the order, all went as was expected... I received a call to organise a delivery date and 2 days prior I get another call with a time slot... And then it ALL goes down hill!!! To cut a VERY long story short : 1st delivery date... NO BEDS ARRIVED!!! 2nd delivery date... NO BEDS ...
I ordered a bed for my 5 year old daughter on 19 February with a 28 day delivery. On 26 March delivery was arranged for 30 March and extra money was paid for assembly. On the morning of 30 March I was telephoned to say that the bed would not be delivered as it had been damaged. I was told a further ...
I ordered a headboard which failed to turn up in 4 weeks as indicated on the invoice (It did turn up on the 30th day with the wrong size though). The branch sales people were most unhelpful. When asked for a refund, they said that I had to phone up the Customer Service Dept. After waiting for over ...
Two beds were purchased from DREAMS (=A31463) (order no. 020 I 359). Delivery: Both delivered on 17th July. Not taken to bedroom but dumped in the hallway. So could not check at delivery. Quality: 3 of the divan drawers broken, fabric torn in various places. Customer services: Non-existent. Takes ...
Nightmare Experience. Please read this before you buy!!! Having ordered a bed, in store, in March my partner and I paid a £500 (on credit card) and opted to pay the balance of £1100 within one year according to Dreams' interest free finance plan. Whilst in the store we noticed the telephone ...
Absolutely truly horrendous, awful, woeful, shocking attitude and service. There is no service, passed from store to customer service on a regular basis, i did better sorting it myself so i think i deserve a salary for the work i did, off them. Parts were missing, petrol money refunded... nooooo... ...