Was with NTL and unfortunately now VM. Appalling service. Cannot get through to customer services by telephone. Over charged regularly and broadband is way too slow. TV sticks from time to time. Their filmflex service (pay to view) will just simply break. These issues are impossible to rectify as you simply cannot get through to anyone.
The broadband support team now charges 25p per minute and you are put through to a call center in india (probably). I'm pretty sure penguins know more about computers than these nitwits. They'll also promise to call you back and just never do it if the problems too difficult. Basic English skills would help too. You become very conscious of the 25p per minute when you have to explain what a desktop is.
I can't believe branson put his name to this one. The telephone staff are rude and will put you on hold for 30 minutes before hanging up on you. This has happened more times than I can remember despite me trying to complain in a very polite/reasonable fashion. The entire service is a joke. Do not bother with them!!!
I intend to swap asap. Avoid - this company is a complete disaster!
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