Having paid 1000's to travel to New Zealand with my partner all seemed ok, until the booking agent STA forgot to amend my flight home. I paid for and agreed that this would be done in April however we are now in December and my flight still hasn't been changed. Our current details state that we should be leaving New Zealand 27th December however we can not leave until April. STA are not responding to any of my emails or calls. They seem to think they can just palm me of with "its not my department, contact..." People pay allot of money to see the world and you pay a "professional" company to assist with this, putting your trust in them and they leave you stranded. If anyone knows of an email for a senior member within STA I would be very grateful for the contact details as i currently seem to be writing to a Customer Service team who ignore and offer the opposite.
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