Expedia sold us a connecting flight package that was invalid and could never be fulfilled because insufficient time was built in for transfer onto an international flight to USA, as well as there never having been an agreement between the two airlines involved to transfer our luggage.
Expedia left us stranded at Manchester airport for 2 days, failed to return our telephone calls, and left it down to us to transfer ourselves onto new flights. Despite agreeing to pay our out-of pocket costs (around £800) two months later we have received NOTHING, and they are still refusing to speak to me in person about this matter. Their PR manager has tried to be helpful, but has singularly failed to deliver.
I am told over the phone that the matter is being dealt with but not one person has had the wit or common business sense to pick up the phone and deal with me.
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