Hello,
The STA Travel Office at 52 Grosvenor Gardens in Victoria is misleading customers with their advertising. I was told by the customer service clerk that they had the "cheapest" deal on holidays. They also have many posters offering refunds for lower pricing. On this basis, I booked a holiday.
When I got home, out of curiousity, I searched and found a holiday with the same parameters I stipulated for £200 less.
STA Travel are saying that because it is for a different 3 star hotel, that they will not refund me the money. I said that I did not specifically ask for that hotel and that I was given false assurances. The manager told me that I should not have trusted anyone in the first place.
I think I deserve a full refund and an apology for having my time wasted. They have refused.
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