This company is a joke, i paid for 3 flights for me and 2 friends, 4 days later i get the email confirmation stating that 2 of us are on the flight together and the third has been chaged without our permission or knowledge!! it took me a further 5 days 25 phone calls to try and get it sorted and it still isnt, i have been hung up on, i have had 4 call back requests ignored i have been lied to and to make it worse no one is taking ownership of my issue!! i have written them a letter asking for comphensation and have had no response! the call centres are all based in India so every time you call its a totally different person who always claims that the previous person you where speaking to has gone home for the day.
This company has no idea about customer service, once they have your money they dont want to hear from you! the only reason i phoned the call centre was the website advertised price would go up by £50 when you would try to book!!
Another holiday i had booked with them completely lied about the hotel location, it claimed to be 500 metres from the main station, what it failed to tell you is that the 500 metres is over water onto a little island which i wouldnt drive through at night let alone walk from the wahrf!!
Absolute disgusting in every respect steer clear from travelocity!
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