ComplaintsHub.co.uk » Traveling & Tourism » Review / complaint: Thomas Cook - Length of time waiting for a refund | News #11465

Thomas Cook
Length of time waiting for a refund

We returned from Tenerife on 06/07/10 from a one week all inclusive package holiday. We had booked return flight extra leg room seats for £72 but were unable to have them due to the plane being a different design. I telephoned Thomas Cook the next day to enquire about a refund and duly sent copies of holiday booking, seat booking and boarding cards with seat numbers the next day. Seven weeks later I am still waiting for the refund! When I phone it can take up to 30 mins for the call to be answered, and up to a week for an e-mail to be answered. If my customer service was this poor where I work I would be out of a job!


Company: Thomas Cook

Country: United Kingdom   Region: England

Category: Traveling & Tourism

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