I made a reservation at Holiday Inn Express on 8th July, two rooms for one night at a special online rate of £81 total. I phoned the hotel at kettering on 25th July to say that we would be arriving late that evening as was told this was no problem, but when we arrived they had no rooms available for us. They booked us in to the Hampton by Hilton for a special rate of £45 per room (total £90) but now I find that I have been charged for this as well as the original £81. I have sent emails to the head office who say they cannot deal with it because hotels are owned locally but I have had no response from the Kettering hotel
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