O2 Communications
Diabolical service

Don't blink... avoid o2 like a twitching man with swine flu, if you want any hint of customer care or more than one out of ten service.

I am a journalist who has had the misfortune of having had a phone service and broadband service and all I can say it is the worst customer service I could ever have dreamt of.

I bought a phone from o2 that went faulty and they would do nothing to replace, but the manufacturer DID. Without question.

o2 provided a mobile service after my Genie pay as you go unfortunately transferred to them and tried consistently to transfer me to another tariff without discussion, and attempted to changed my Wap allowance without any communication. The only way I got to keep it is through a complaint to the chief exec.

I got their broadband service and the speed was nowhere near how they sold it, and the modem was broken when it arrived.

Now they are restricting the number of emails any o2 user can send out at once to 25... or rather 15 in my case. WITHOUT LETTING ANYONE KNOW. No email to users, not even a reference on the website. Too much hassle, apparently.

All according to o2 in the email I have received to "relieve congestion in the network". What a load of nonsense!

And when I complain I get invited to pay for another service that would allow me to send more emails. It's all here in black and white... unbelievable.

There is a clear message here.

But then they were more than happy to communicate when falsely accusing me of sending hundreds emails at once... which is the most ridiculous nonsense since Mr Idiot became winner of Idiot of the Year competition in Idiotland. I have invited them to pay me a visit to see for themselves. Funnily enough the invite has not been taken up. Not interested in proper investigations.

And when they get a legitimate complaint, instead of sorting it out, they invite you to quit the service. Because they don't want people that complain. They don't like having to deal with legitimate trading standards moans. They have a dedicated officer.. not surprisingly.

I have the email dossier which supports everything... they would make me laugh if it was not so serious.

This is just a taster of what to expect... it's a file of o2 shame. And that is what it is... shameful.

These are NOT one off situations. It happens time and time again.

Suffice to say all traces of o2 will be wiped from our home, because they are a disgrace to the world of enterprise.

Eyes open, don't blink... o2 service across the boards is unacceptable and I would advise all that is thinking of hopping on board to run a country mile. Sorry, make that a thousand.