We used Link Communications to distribute leaflets advertising our company at a few parties and would like to share our story. Link Communications are scammers and should be avoided at all costs. Do not waste your money!! Not only do they charge more than most other companies for their services but they do not provide the service that you pay for! Read our story and take note that this company are scammers and are a waste of time!!
We first contacted Link Communications in October to arrange for one of their distributors to hand out some leaflets for our company at a party the following night. At this point we advised that this was an urgent assignment as the party was only a day away. We also specified that we required a Russian speaking distributor so that he or she could communicate with our target audience. We were advised that this was not going to be a problem. Due to the urgency of the assignment we were advised that we must pay by card immediately so we paid using the company debit card.
Once we had paid we arranged for our company leaflets to be sent to the distributor by special delivery and informed the company that the delivery would be up until 1pm so somebody must be available to sign for it. Unfortunately, Link Communications chose to ignore this message from us and were not available to sign for the delivery when it arrived at 11:30am. When we finally managed to get through to somebody in the office we were told that they would arrange for somebody to collect the parcel from the delivery depot. Another un-met promise from Link Communications!! They never collected our parcel and advised that they would not be able to distribute the leaflets and the fault lied with us. We are not quite sure how they established that this was our fault but because they would not accept the blame they would not refund our payment despite not delivering the service that was paid for.
Countless telephone calls were made and emails were sent to no avail. When we would finally speak to a human rather than an answering machine we would be told that the relevant person was not in the office, on the telephone, in a meeting, on a lunch break etc etc. The emails that we sent were ignored and the contact form on their website was returned as undeliverable'. When we finally got a response by email we were advised that they would investigate. Well, the investigation was not very thorough as they still laid the blame at our door despite their blatant incompetence!
The first distribution did not happen as agreed, however, 2 more distributions did APPARENTLY take place in the following weeks (which had been booked at the time of original booking). We had requested evidence of these distributions and most other companies are more than happy to provide photographs as proof of the distribution taking place. Link Communications confirmed that photographs would be taken and yet when we requested them as proof they were never delivered. Another strange occurrence in relation to these distributions is that fact that our client communication did not increase at all following the so-called distributions. This is highly unusual because we ALWAYS get flooded with calls and emails from new clients following a distribution.
We are very unhappy with the service that we have received from Link Communications and the situation was worsened by their appalling communication skills and when we would finally hear from them they were rude, arrogant and unhelpful. Even when speaking to the Company Director, he was extremely rude and even laughed about it. We have even written numerous emails to the Director but his response has always been the same unhelpful and arrogant.
In our case the fault clearly lies with Link Communications and not us as they believe. If you would like to pay a dishonest, deceitful, unreliable and incompetent company to promote your own company then please use Link Communications, however, if you want to receive the service that you have paid for then please beware!!!
Anon560
Kings Hill
United Kingdom
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