My Virgin Media phone has been out of service since the 13th July. Since then I have had nothing but trouble with incredibly rude customer service reps from the company who've told me lies on several occasions. They have a centre in India and I can't understand what they are saying easily (and I'm Indian). I told them my phone was out of order so they promised to get an engineer round on the 28th July (over 2 weeks later). I phoned back to ask for an earlier appt (I was put through to India) the rep told me they'd get someone round on the 22nd. I was suspiscoius as it sounded like he was just trying to get rid of me. Unbelievably on the 21st July the phone started working again (only for a couple of hours as it turned out) and even more unbelievably there was a message on the answer phone from Virgin Media telling me that the engineer was double booked and I would now have to wait until 4th August to have the line repaired. (This was left on the phone that I'd reported as not working, these people are really thick!). On 4th Aug they were supposed to be here to repair the line between 8am and 1 pm. I was still waiting at 1.30pm so I phone up to find out what was happening (having spent ages on the phone to them already that morning to check that they were coming and being told that they were already working on the cables, which I pointed out they couldn't be because they weren't with me!!!) and I was told that they were running late. Why couldn't they have phoned to let me know? I asked. "Oh! That's not our policy!!! I asked to be put through to a Supervisor who when I told him of the problems simply said "I don't have to listen to this" and he hung up. This was the actions of the Supervisor!! It simply beggars belief. The engineers turn up at 3.15pm (no apology or explanation) and tell me they can't do the job as they hadn't brought the right equipment. They'll come back tomorrow. They then disconnect the other phone line to the house and leave. I'm now without any phone services and am still waiting for them to turn up.
What ever you do if you read this DO NOT USE ANY VIRGIN MEDIA PRODUCTS. Their service is simply appalling. It's all ok when things are working but if you need any help from them... forget it. they are absolutely dreadful.
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