Since joining around three years ago for telephone and broadband any contact through their secure messaging service on the website is ignored. This shows a total lack of customer care and ignorance - whether this is company policy or simpy staff chosing to ignore the messages I do not know but this must be a widespread problem given that I reported problems over a hundred times!
Around a year and a half ago I finally got an e-mail address for a very kind lady who worked there and she dealt with my concerns professionally. I lost my e-mail address book when I installed some software, the backup did not work. So now I am back to being ignored again.
Don't ever be sucked into the TalkTalk nightmare.
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