This company have no proper service, a parcel sent to you with them is in the hands of the gods, they do not update there online tracking system and hide their phone number, I found their phone number on another persons complaint, rang it and it hung up twice, when a girl finally answered she was very rude and unhelpful and couldn't give me any way of tracking the parcel, then she hung up on me when I asked to speak to someone else!!! This is a really bad service and unproffessional company and I would strongly recommend NOT to use it, use a slightly more expensive one like UPS who actually give a damn and have some service in place. Hermes are a disgrace!
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