GoLow bids is an internet based auction site that offers consumers the chance to win great prizes at VERY low prices. In this case the lowest unique bid is the winner as opposed to traditional websites such as EBay. You can pay for a membership or purchase pay as you go bids. I had been a member up until yesterday and paid $19.99 a month for the platinum membership prior to upgrading to the platinum level I was a gold member.
I upgraded my membership about a week after I joined maybe less. After I upgraded they continued charging me for two memberships. When I finally figured out that they had been charging me 2 x a month for each membership I asked them to please refund my account for the 2 months they had been charging me for both. I just wanted a refund for the Gold account not both. They then told me it was my responsibility to cancel the gold account when I upgraded as they had no way to access my paypal account. They don't need to access my paypal account to discontinue charging me they can just stop charging me. Duh!
After I explained that to them they sent me an e mail stating they would refund the Money in 10 days. I checked yesterday and so far no money has been refunded and it's been over a month now.
Then to add insult to injury on or about 11/16/08 I was the winner of an auction for a Canon Sure Shot 8mp camera. I won it for $1.44 after receiving my winning notice I complied to their requests to send a testimonial and a picture of myself to be used on the website. I then paid through paypal and waited for my camera, and waited and waited and I'm still waiting.
I have sent numerous emails the first was just a general inquiry about tracking number and when they thought it might be delivered. They said to give it 30 days from 11/24/08 and because of the holidays maybe longer. I again contacted them on 12/31 asking them what was up with my prize. They got back to me on 1/4 I believe and I was told someone would look into it and get back to me.
Well it is now 1/18 and since that last email I have heard NOTHING I have sent 5 more emails asking them to give me an update and have gotten no response. I started out nice but now I am so angry!!! There is no customer service number so i don't know what action I can take. I guess I'll file a report with any and all consumer watchdog groups and Online guard.gov. As well as having my lawyer draft a letter to them.
I'd really like to know if anyone else has had problems with them or if mine is just an isolated incident. They seemed legit but you just can't tell these days.
It would be a lot easier if it was just resolved. If you know anything about them please let me know and if not I would be very wary of signing up with them and DEFINITELY don't give them any money! I will update this report when and if I hear anything from them.
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