We ordered a FREE 10 day trial of a product of theirs. In less than 24 hours, we contacted them and cancelled the product order. We had to pay the postage for the product as the order had gone through and we had already been billed. Around 1 month later, we have been charged on our Visa card another £58.77 for the product (even after cancelling the order). It is impossible to contact them via the telephone - you are only referred to their terms and conditions on their web-page. On contacting our bank, we were told that the bank's fraud department have already heard of this company. We were advised most strongly to cancel the card and they would send us a new one. Through this company, I am now without a Visa card for around a week.
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