I was wooed by the helpfulness of the US rep I talked to at global visas. Alas. When I began working with the UK side, it soon became a nightmare. I missed the first call they gave me for the consultation, and couldn't call back because they didn't leave a call back number. Instead they have you log on to their stupid log on system (which I really think they set up just so you don't have access to the completely unhelpful emails that go back and forth once you terminate your service with them). There I responded to the email (definitely their preferred form of communication, so they don't actually have to answer anything) and told them to call me any time the next morning. Nothing. I send several more emails. Nothing. A week later they finally call. Then, when I get my application together, it takes THREE weeks for them to give me any feedback on my application (despite repeated pleas in emails and phone calls from me). Apparently my case manager was on study leave. WTF. Then, when I finally get the review, I'm told that the accountants letter I've submitted is the wrong format (the incorrect format being the one Global Visas originally sent me! They sent me the WRONG letter, even after I explained what kind of business I had). So they give me a different format that's relevant to my business type, only when I take it to my accountant he said it requires statements and other information that an accountant can't provide (which was confirmed by another accountant I asked for verification). I think all I would have needed was a discussion with the client rep (or even a discussion between my client rep and my accountant) to figure out exactly how to create the letter in a way that would work, but I could never EVER get my client rep on the phone, no matter how many pleas through email, or voice mails I left him. He would respond by email, but it was always something completely useless, like taking my question and essentially rewording it to form an unhelpful answer. It's like the people you work with at this company don't really understand the ins and outs of the immigration law. It's like they are working from a form and probably know about as much as you or I do. Do NOT hire this company. A complete waste of money. I finally had to hire an immigration lawyer, (who has been hugely helpful, talks to me on the phone, knows exactly how to explain to an accountant what is needed to prepare the letter, and is just so much more knowledgeable than the staff at global visas). I should have just done that in the first place.
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