I have booked 2 adults and 1 infant last Friday, 7th Sept., and paid the Full amount the same day.(Well the agent took all my card details and agent assured me everything is secured, nothing to worry about) Since everything is all set, I have informed my relatives about the holiday and our plans for Christmas as well as booking me and my husband's annual leave for the busy month of December
I have been in contact with one of the agents, R*****, and asked him plenty of times to send me our e-tickets and receipt. He kept on telling me e-tickets are on its way and that I have to wait until last night (Monday, 10 Sept. 2012) and until this morning (11 Sept. 2012). Nothing came until he emailed me this morning, saying our booked flights have been AMMENDED! How can that be possible? That is ridiculous!!! A flight, once it has been booked and paid for, is confirmed. Not unless, the PASSENGERS decided to rebook the flight, which obviously we did not!
I kept on phoning hoodaki as well as insisting that I wanted to speak to their Manager. Finally I was able to speak to the manager after 3-5 hours of waiting! Manager said, upon checking the details, NO FLIGHTS WERE BOOKED/CONFIRMED!!! Meaning, since Friday, I was waiting for NOTHING and completely wasted my time!
Manager came with a resolution that he will give me the original itinerary as discussed but there will be a price DIFFERENCE OF £80 on top of the price agreed. We don't mind the price difference, but with all the hassle and stress of arguing with different agents and the days that were all wasted because all the while no flights have been booked/confirmed as well as the agent, Rodney, who was dealing with our booking, kept on assuring us, that everything is fine and there's nothing to worry about - which was a COMPLETE LIE!
DO NOT EVEN TRY inquiring WITH HOODAKI. Very rude agent, useless resolution and VERY POOR CUSTOMER SERVICE!
THEY WILL come up with a cheap fare, the first time you ring them, but after how many days of chasing for them to send e-tickets and receipt, they will charge you with a different price! COMPLETE LIES!!!
COMPLETE WASTE OF TIME DEALING WITH THESE PEOPLE!! DO NOT EVEN TRY TO LOOK AT THEIR WEBSITE. VERY DECEIVING!