Activity Superstore offers so-called 'Gift Experiences' designed to give you an experience of a lifetime - this is a load of rubbish!!!
My fiance purchased me an activity voucher for Christmas in order to cheer me up after a very tough year. I was thrilled to bits when I opened the envelope and saw what it was. I duly filled in the card and sent it off requesting the activity I had chosen.
After almost 3 weeks of waiting (despite them saying it would take 10 days) they finally sent me a voucher... for the WRONG activity. Apparently the one I had chosen had been discontinued... fair enough. However, the alternative did not appeal and I asked for a refund.
They said no, several times, and eventually, after many emails and a letter of complaint they agreed I could have a refund. So I did as they asked, sent them the voucher back and started to wait... and wait... and wait.
After almost a month, I emailed them asking where my money was. They claim not have received the voucher so here we go again.
I could almost let it go apart from the fact that when you google ACTIVITY SUPERSTORE COMPLAINTS, you find a whole host of people who have had problems with this rip-off merchants.
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