Having decided on a trip to Rome to celebrate their 40th Wedding Anniversary, my parents boked through BookinHotels. Monies for the holiday were paid straight away, vouchers printed off and booking details too. My parents left for Rome with a spring in their step, looking forward to a week of relaxation and exploring Rome. Everything was going to plan until they got to the hotel they had booked only to find that there was no such reservation made in their name and no payment had been received. Luckily the hotel were able to accommodate my parents at a futher cost of 1000 Euros.
I have tried countless times to contact this sham of a company, finally being successful in sending them an email using their website. On going back to the website earlier today to check for a response, I am no longer taken to the same website, thus i have no idea what if any reply has been sent, whether my parents stand to get a full refund, and an explination as to why they have failed to send the relevant information that they said they would send 5 days prior to my parents arriving.
This company is a sham and seriously giving a wide birth.
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