I am very disappointed when HSBC failed to collect my refund from BookInHotels.com. I made several bookings from the BookInHotels.com and two bookings were cancelled by the company. I received two seperate emails for cancellations and refunds. However, 3 months after I still haven't received the money.
I contacted HSBC in July to get my money back from the BookInHotels.com. The initial call received from HSBC, I got the impression that HSBC visa company will get my money back very soon because the cancellations were done by the company. A month after the inital contact from HSBC, I still hadn't received the credit on statement, so I contacted HSBC again but this time I was told that the visa card company unable to collect my refund from BookInHotels.com. I am gutted becuase I believed that my credit card provided me some sort of commerical protect. Now I will have to read more carefully in the term and conditions for my credit card again. I am lossing trust in my credit card.