WCCL MyHelpHub.com Karl Moore Email Backup
Paid for Software but denied use

Last year I purchased an Email Backup program from WCCL. Apparently, they have an online scheme that can deny you use of the software you have purchased.

It was not made clear during purchase.

What happens is this...

1). You purchase the software
2). Every 30 days, the software connects to their web site and communicates with their server. You must enter some information. If the information does not match, the software terminates. The problem I had with this is what happens to all my valuable backups in case their server is no longer available. In this day and age it happens. Therefore if you forget your registration info or sell your software, or their server is not responding, you will not be able to use the software.

But there is an even bigger problem lurking.

You are only allowed to re-install the software twice. After that, you receive a message stating that you have exceeded your install quota.

I have never shared my software and only have it installed on one computer but I did buy a new computer and then upgraded to a larger hard drive. Because of this, all my backups and the software I paid for are now useless because I had to reinstall the software.

This came at a very inconvenient time for me as I needed emails for critical correspondence and because I was upset with Alan at MyHelpHub.com and voiced my displeasure, they will no longer communicate with me.

This company seems to be excessively paranoid and they implement many schemes to protect their software at the inconvenience of the legitimate user.
If you think Microsoft is bad, these people can teach Bill Gates a thing or two on inconveniencing paying customers.

Be aware also that they are very slick at what I call "smoozing". They will file an eloquent rebuttal coated with a very pleasant sounding tone, however, there are other reports that other people have filed available here at ukconsumercomplaints.coms and the list appears to be growing.

Instead of purchasing from them, I would suggest seeking alternatives.

I am considering legal action, however WCCL is well aware that it is an expensive proposition and there is no guarantee of the outcome. WCCL is banking on this heavily.

Good Luck and I hope this helps others.