I too have been duped my Everbritesmile & their small print re T&C. I can say that I have read the extensive email comments & found them all most extremely helpful & just nice to know that you are not alone in your stupidity! I found the Cancellation Form (thanks to the complaints posted) under www.xmorders.com/ct & completed all the boxes trying in lower/higher case, several times, until I finally manged to complete & submit! I did not telephone & speak to any representatives & where the form requires a CS Rep, I simply typed in My First Name in lower case, so the Rep's name to be obtained over the phone on a likely premium number which you cannot get through to, is NOT necessary! The only stumbling block that I had with the Form, was the tel no as I thought that I had to replicate all the information that I had entered on the initial Whiteteeth Promotional Boxed Form (that dreaded day 22.01.2010). After trying my mobile no, landline in different formats to fit the boxes, finally I entered THAT number yes 1-866-556-6914 & that worked for me, bingo form submitted - yeah! I received an Email confirming the 'canceled account' & tried to email co back to confirm that infact the Order had been cancelled as opposed to just the account - No repsonse from [email protected] but they did provide a Free Toll UK Number: 0808 23 89 891 - daren't ring incase not free! Also stated 44 2031399027 & the email included Ticket Details, Ticket ID: GCX-952636, Department: Support 2, Priority: Low, Status: closed. The closed bit seemed hopeful. I hope that I have finally cancelled the trial offer & all subsequent offers & the next payment of the $89/£55.10 which my bank has said that it is sitting in my Authorisation Box & the bank cannot act until that payment has been called for!! I note some people queried the order number or said that they did not get one - in their first email of confirmation of the order, I didn't get a specific Number, simply Order No #$order. OrderNumber - accepted in the cancellation form via xmorders, permitting form to be submitted. Note that I also emailed [email protected] AND [email protected] AND [email protected] to try and cancel my order. Could also try [email protected] as I confirmed with them that they deal with cleanwhites... seemed very genuine but hey who knows!! I also sent a letter recorded delivery to Everbritesmile at 43 Iveston Rd., Delves Lane, Consett, Co. Durham. DH8 7HR (again posted on these complaints). I only posted on 29.1.10 & although my letter not returned, the Royal Mail post office slip does state 'Address Validated? N'. There were alot of other telephone numbers on the complaints board, I did try alot, got through to a few, but they all asked me for an 8 digit number starting with either a 4 or 5. Again if you got through to the automated numbers, specified press (1) if inside the risk free trial period or (2) if outside that period, but alas again you needed an 8 digit no to cancel - how frustrating. I have even emailed [email protected], who I believe is the Company/Server who distributes the mail shots & provides support/email facilities to support1 @globalcustomersupport.net and [email protected]. If you do manage to locate the Cancellation Form, suggest you cut & paste it into email/word document for your records. Rachel in the UK.
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