I have just today had delivered two sofas from Laura Ashley. After the delivery men had left I noticed one of the sofa's feet was broken and crushed. When I rang to complain I was told that they would send a new 'foot' through the post for us to fit ourselves. Given that my husband is 70 years old and has a back problem, this is not possible. How can they sell faulty and damaged goods and then expect you to repair them yourselves. This is disgusting customer service.
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