ComplaintsHub.co.uk » Foodstuff » Review / complaint: Pizza Hut - Robbery | News #13771

Pizza Hut
Robbery

I am disgusted at pizza hut in rochester, when i went to pay for my delivery order they said my card was not registered at my address! Three times they attempted this, twice on mine and once on my partners! They said it hasnt gone through and we could pay by cash on delivery. We paid our £30 delivery when the pizza got delivered, an our later than the time we ordered it for! My partner alwas checks the bank account and wen he did on Tuesday the following week discovered that between his and my account they had taken £90 from them plus the £30 we paid when delivered. We called customer services and an investigation into this is taking place, i called customer services today (FRiday) and they told me they would call Rochester and see what was happening Mohammed, the regional manager and his so called side kick Clare both told me that the monies had been put back into the account on Saturday when they realised the error had occured. Not once did i receive a telephone call from Pizza Hut apologising for the major mistake when they knew what they had done. I called and spoke with Mohammed at Rochester today and he told me that today, yes just today he has requested my funds be put back into my account so this will take another three working days to clear! I had planned to go xmas shopping and have bills to pay, this has to be put on hold because of incapable staff members at Rochester, Kent! I have gone past being mad I am outraged now and am considering reporting them to Trading Standards and also putting my comments on the website, because I feel it unbelieveable and down right rude, no courtious was shown to me at all and I will not rest until something is done about this.

Jennifer Davidson


Company: Pizza Hut

Country: United Kingdom   Region: United Kingdom

Category: Foodstuff

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