I purchased a mobile phone on a 24 month contract for my granddaughter, from a T-Mobile outlet at 85 Northend Road, Croydon in August. The agent who sold me the phone informed that it was on a fixed basis and the bill would never exceed £20 per month.
Subsequently, monies were deducted from my account, which exceeded the above-mentioned monthly cost. T-Mobile has now informed me that the outstanding balance on the account is £654.00.
I am a pensioner and have no way of paying this amount, which should never have been reached based on the information given by the T-Mobile agent, upon purchase.
Please assist me in clearing up this situation, as it is now affecting my health.
Yours sincerely
Jessie Duffus
0 comments