Myself and my husband went into the store 30/7/09 for a digital camera of which I explained to the sales assistant that I would need to purchase on that day as I was 2 days over due in my pregnancy and hadn't time to wait for one. The camera I wanted was a W215 sony cybershot, after about an hour of being in the shop I was still waiting for the shop assistant to find the box, I had to leave to attend my midwife appointment as I was already extremely pushed for time and asked the man on the desk firstly if he worked there, he replied yes to which I explained my situation and the fact that I would be back for the camera and was that ok as it was the last one, an agreement was made and I left to attend my appointment. Upon returning to the shop, please note that I tried to call the store to double check everything was still ok to no avail, I just got put on hold twice in a call centre que as no direct number could be found for the Boston store so I travelled 10 miles to the store for the second time, upon arrival the assisstants I delt with weren't there, the manager - David who was there at the time was there but denied all knowledge of the situation when we realised he had sold the last one that I had asked for, we then asked if he could offer a similar product for the same price to which he replied 'NO' 'we don't reserve products for customers, it's not my fault you left the store, he was coming down the stairs with the box as you left and the man you spoke to on the desk works in our warehouse'. Firstly, does this or does this not imply that he was lying about not knowing anything about it and seconly I should have been told this before leaving as the manager was still on the shop floor, he was behind the desk so what else am I to assume? This situation would fustrate anyone, he was also extremely abrupt. Bearing in mind the fact that I am heavily pregnant he showed absolutely no compassion or understanding as to why the camera was so important nor did he try to rectify the situation. I am absolutely appauled with the way I have been treated and after leaving the shop in tears after the way I was treated, I will not be taking my business to any of your stores again and think you should seriously revise the type of people you have working at your stores. I run a business myself and would never dream of speaking to a customer in the way I was spoken to!
I would appreciate a reply
0 comments