86 tear old mother-in-law's fridge/freezer failed after 4 months whilst under warranty. Requested engineer visit on the 5th. March after much pressing visit on 9th. March, a part was needed this is supposed to take 10 working days. No contact from Servis re part. Chased on her behalf on the 26th. and 27th. Marc h, to be told that the part arrived damaged and we have to wait a further 10 working days. In the meantime why were we not kept informed and why do freezer parts take 10 working days from Italy when car and fork truck spares take 24 hours from the continent and 48 hours from China. Chased again 12th. April to be told there was a delay of 7 to 10 days, but within an hour of my call they have a part and will fit it tomorrow 13 April. On the surface there seems to be some sort of incompetence and there is no way to push higher to get service. I think the name Servis is a laugh. Do the managers at Servis know or even care about their pathetic after sales care.
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