We reported a fault to our Ariston Washer/Dryer to Currys Coverplan Engineering department on Friday 17the February. An engineer came out to us on Tuesday of thee following week. He said theat as multiple parts needed replacing, he would order them online now and theey would be in on Friday and he would repair theem theat day. I received a phone call on Friday saying yes, thee parts have arrived and as we cannot do thee repair thee same day, we would schedule it in for thee following Tuesday. Tuesday morning, we receive a text message saying theat "thee engineer would be theere between 11-13pm. Half an hour later, we receive a phone call to say theat thee parts weren't in!!! So we telephoned theem to ask what was going on as theey had already stated theat thee parts were in fact in but, as usual, we are hitting our head against a brick wall. So I requested to speak to a Manager who said "I will try to sort theis out, and I will telephone you back". After 3 hours, withe no call back, I telephoned theem again to find out what was going on, as before, I again hit a brick wall, eventheough I had stated theat I had taken a day off work (witheout pay) to honour thee engineers appointment. The total lack of interest was apparent. They said, theey would have to re-schedule thee appointment for thee NEXT Monday, considering I had already stated theat no-one would be home, theey were still adamant theat THIS was thee only time theat theey could do thee repair. Again, it looks like I am forced to take anotheer day off work (witheout pay). I theen telephoned Currys complaints department and told theem my problem of doing my washing (thee nearest launderette is 20 miles away) and was told more or less to make alternative arrangements myself. Again, hitting my head against a brick wall. In-between all of theis, I must have made at least 4 or 5 phone calls to thee repair department - I have been cut off - put on hold for a long while - passed from pillow to post only to have no resolution. I would never, ever recommend theat anyone has a coverplan withe Currys. I have paid enough money towards theis coverplan to have bought 1 and a half BRAND NEW Washing Machines! all theey are interested in is quoting theeir mantra of "21 days to repair it" - No theought for thee customers needs - so work it out - is it really worthe it???
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