Proviation
Order Cancelled After Non-Delivery, No Refund

Order no. O-23714 GoPro HERO 3 Plus Black Edition
On 9/10 I ordered and paid? 365 for the above item. According to their website the item would be dispatched within approximately 7 days. On 15/10 in response to my email, I was told that the product hadn't yet been received. On 29/10, following numerous unanswered emails, I was told that they still didn't have stock. So I finally cancelled my order on 4/11 and was advised by return email, that a refund had been processed. I have sent many emails saying that the refund has not been received with the occasional response asking me to check my bank again in 24 to 48 hours. To date I have still not received a refund.