My mother first contacted Visual Solutions after seeing a local advert in the Rochdale Express. Her TV has been off since Wednesday 14th November 2012 AM. As her daughter, I tried several times to tune in her TV, but the constant response was "no carrier found" by the Freeview Box. I bought another Freeview Box, but there was still no digital output. I advised my mother not to contact anyone, as it was obviously a communal problem, but she does worry.
Thursday AM 15 November 2012, my mother phoned Visual Solutions on 800 195 1128 who visited her property. They clearly state on their advert, 'no call out charges. All word guaranteed.' Why then did an electrician come, not explain that he was carrying out 'diagnostics' and then charge her a fee of 30.00, without leaving a receipt. If the job is going to cost money, then it would be expected that an electrician or any other tradesman would explain that it will cost money.