ComplaintsHub.co.uk » Electronics and household app. » Review / complaint: Acorn Stair Lifts - Cancellations of delivery othe | News #13122

Acorn Stair Lifts
Cancellations of delivery othe

What a terrible time we have had from Acorn stair lifts recommended by Age Concern. For my Parents age 90 & 84not in good health & mobility problems.

Acorn did not just contact us for all delivery dates as requested kept contacted parents who are elderly & very anxious & vunrable.

Kept cancelling just the day before delivery should have taken place, my parents have carers in to help them so timing & day was most important, as we had to be thier & live over a hundred miles away & to get time off work.

Acorn kept changing time & day, & when rearranged cancelled again.

Chair lift now fitted today after a lot of hagling on a mobile phone on our way to be at parents house to be thiere for the delivery. I wanted to cancell as so poor service, but they are in desparate need for this chair lift & to go down the route of organising with another was too much for my parents to cope with.

So be aware, Acorn cannot organise, need a good project manager.

We await to see how the servicing goes!!!


Company: Acorn Stair Lifts

Country: United Kingdom   Region: England

Category: Electronics and household app.

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