We purchased our new build property December. The bathroom did not contain a shower however on discussions with the sales rep and workman on site we were advised that this could be fitted easily. A few months later we arranged for a private plumber to fit the shower and tiled the walls and floor. Early this year we noticed the tiles were starting to lift, on further inspection we noticed that this was due to a leak from the bath. On reporting this to gladedale a plumber was visited the house he confirmed that the leak was coming from the bath however despite admitting that this was there fault gladedale refused to pay for the damage. Two inderpendent plumbers have confirmed that this is due to the bath not being sealed upon instalation and our insurance company have advised that they wont pay out due to this being gladedales fault. Following a series of correspondance Gladedale have advised that the bath was never supposed to have a shower over it and the bath was never sealed, at no time were we advised of this infact we were told the opposite on a number of occasions. At the end of Aug Gladedale sent the site manager out, he confirmed that the damage was caused by the leak and that he would be recommending that the work is funded and completed. however 2 days later we received an email saying the opposite. we have now arranged for the work to be done privately and will be trying everything possible to claim the payments back. In addition to this issue we have now been advised that our central heating boiler has not been installed correctly putting our home at server risk of carbon monoxide. Today 02/10/09 our central heating went off on calling british gas they fixed the problem however when completing various testes they noticed that the flu pipe has not been secured and easily slides back and forwards, more seriously they advised that the flu has not been fitted to the boiler which as a result means that the carbon monoxide gas is going into the pipe and may be leaking back out again, the gas man said 'your at serious risk and its a wonder there hasnt been an explosion' Gladedale have been out a few times in the last couple of years regarding the flu pipe and advised us in June that this has been fixed.
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