Dear Sir or Madam,
As I emailed your company last week but I have receipted any replies and explainations yet. I would like to know the reason why Real Player Supepra took 4.94 USD from my credit card without my approvial. I claimed this with my Bank and it is said that I should contact your company first. Therefore, could you give me your explainations.
Besides this, I would like to cancel and stop to use the Real Player software and programmes of your company. I strongly believe that it is not clear and fair to use this programmes and I do not want it any more. I do hope you usually understand your custemers's concerns.
Thank you vey much for your consideration and I look forward to hearing from you soon.
Best regards,
Thanh
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