I purchased Blitwares Driver Fetch after seeking a resolution to the problem of my Canon EOS450D camera not working on Windows 7. A Google search brought this product to my attention and so I paid £31.80 for it via PayPal.
I have attempted to contact this company via their support site four times to no avail since 24th Feb as the software crashes, the drivers it recommends are wrong (e.g. I have a HP Photosmart 3310 and it downloaded an update for a photosmart B9100 series!) and most importantly, my Canon EOS camera still won't interface with Windows 7.
Because they state they will try to respond in 1 business day and after five days I'd had no response at all I contacted PayPal to register a complaint.
PayPal aren't interested because as they state in their refund rejection note;
'Our investigation into the following transaction is complete. As stated in our User Agreement, the claims process only applies to the delivery of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.' so CAVEAT EMPTOR!
From my experiences thus far I don't think this company are good for their promises and their software is not as advertised. If anyone out there has a similar experience please let me know, thanks. Bill Jenkins - [email protected]
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