Have a HP Pavillion Entertainment PC - worked flawlessly for 11 months.
After a Microsoft update three days ago, kept getting an error, windows in not loading, windows is restarting in a loop none stop.
Called Comet helpline as it was in warranty - charged for tech support.
I had to wait 24 hrs to talk to anyone - as they are apparently snowed under by people with the same issue.
HP Vista Microsoft Update - same problem as me. I have AVG Pro, anti malware prog etc - scanned no viruses, My pc is looked after, afways updated and defragged and cleaned weekly.
Computer would not function eventually at all.
They tried with me to do various things, the PC would not even open properly in the end in safe mode. Comet helpline suggested I call HP next day. Called HP, took an hour to get through - same crap tests. Was told in the end to back up data on removable device and set back to factory settings - whole thing was corrupted.
Tried to back up data on removable device and on hardrive - reset as advised and bought (as advise get back data to try to recover my files) The HP tech also admitted that this keeps happening to people with:
HP Laptops plus Vista, yet they have not warned anyone or given advise - or even upgraded people free to windows 7.
Tech support at Comet told me they have been reporting this to HP for months...
Spent two solid days installing updates etc and service packs - laptop is now working.
The only update I did not agree to install (as advised by a tech guy) was the Microsoft malicious software remover.
All files on external drive and that getbackdata could find were either empty or corrupted- Lost everything!
Called in to HP today to complain.
They argued with me, were most unhelpful - said blame Microsoft, lied and said they had not been made aware of the issue
(I was listening in on the phone when the tech guy called them to report this yet again... so they are lying)
Basically said 'tough' they were not going to do anything.
So I'm now stuck with a laptop with just 1 months warranty left and this will likely happen again if I allow any further windows updates.
HP have been made aware of this problem (already knew about it for some time) and chose to do nothing about it.
I will never buy any HP products again.
The least they could have done was to warn customers and offered everyone on Vista a free upgrade to windows 7!
They have my money - so don't give a stuff what happens to you, your PC or data.
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