Clarks Shoes
Web Site Fault & Lack of Customer Interest

I ordered some shoes for my father. The web site noted an issue with the card - I re-entered it twice. On the third order I called Maria in Customer Care who told me that there had been no order and that she could not help me. I called my bank and was told that there were three orders - all at GBP 115 each - payable to Clarks.

The Bank advised that Clarks needed to send me a fax advising that they would not draw down the funds.

I had no receipt at all from Clarks.

On my next call I was placed on hold for over 5 minutes.

I then again spoke with Maria who said that she could not help me. Way to go on zero customer care!

I insisted that she look into this, and gave her the transaction numbers.

She insisted that she would do this later and call me back. I'm still waiting! I will never shop with Clarks again.