This is typically the email I sent to Clarks when I was still thinking they are a reputable company, it should explain everything:
Dear Sir/ Madam,
Although I'm so frustrated about the way the manager of your store in Slough has treated me, I decided to write to you because I believe that Clarks' reputation means definitely that you practice good customer service, and that not everyone will be as careless as she was.
First of all, I wasn't intending to complain about your store's manager at first place, but what matters really to me is to complain about the product I bought (A black leather shoes) on the July 4th -which is less than 2 months ago- and now it looks like any cheap quality shoes I could have bought for third it's price. What happened to the shoes is that the leather itself is now peeled and scratched making it look like a 3-year old shoes. And, honestly, this is not the quality I expect when I buy a pair of shoes from such a big name like Clarks.
Comparably, I have another shoes that I bought from your stores a year and a half ago, and it still looks very good, and that's why I decided to get back to you. Strangely, when I decided to do so, on Saturday August 28th (Today) the manager of your store in Slough replied to me as if I'm just a stupid person knowing not what I'm talking about (which is of course a big turn-off for me), I was talking about PEELED leather, and she was insisting that it's just about polishing and there's absolutely nothing she can do for me.
To sum up, my point is not about her anyways, it just happened that I had to go through this as I wasn't expecting such treatment from a store manager of such a big name like yours. My point is that I would love to hear from you if there's anything you can do for me about the shoes that I bought from your store (I still have the receipt), if not, so kindly advise so and I promise to through it away and never buy from Clarks anything again.
Looking forward to hearing from you at your earliest convenience.
Best Regards
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