I ordered some work boots from a online site called letfieldfashion on new years eve 2011. the money was dispatched to acompany called robinsons shoes and order confirmed. at the same time i accedently ordered same boots in wrong size. after the new year i phoned robinson shoes and cancelled the wrong order, which i was refunded for the same day. a few days later i phoned to enquire where my boots had got to. i was informed that a member of staff got confused between the cancelled item and thought id cancelled the right order. i was assured that the boots would be dispatached express delevery the same day. now 9 days after that call i phoned again to find out why they were taking so long to arrive. the person i spoke to said my order number was wrong, should of been 4 digits not the 3 digits i had received so i said id go and check email again. i then phoned again saying i had only got a 3 digit order number and then mentioned the site i ordered from was letfieldfashion but it was robinsons shoes that took payment. he said id have to contact letfieldfashion via email which he gave me an address for. i then looked at my original order and found link to letfieldfashion website and contact info which i then phoned number from there. i was surprised to again get through to robinson shoes and the same person i just spoke to. after disputing they are one and the same company the person started being obnoxious and said he couldn't help. each of the 3 times i spoke to the same person today and asked if he recalled talking to me earlier he said i dont recall talking to you. at one stage he asked what item i had ordered then said they didnt sell that product. i then asked his name, he gave it as Kenneth brown. it felt he was just trying to fob me off, i know i was phoning the right number as when i called about the wrongly orderd items to start with i got an immediate refund. i then started a complaint in paypal, this was a month after original order then a couple of days later was surprised to recieve my order first thing on a saturday morning. thank u paypal is all i can say!! so letfield fashion and robinsons shoes didnt sell this product eh??
0 comments