I bought a coat from Zaras webiste. Unfortunately it was the wrong size so I requested to return it. As the nearest Zara store to my home is a 70 mile round trip I decided to arrange for a courier to come and pick my parcel up.
I scheduled this to happen and no courier came to pick up my parcel. I then contacted Zara (firstname.lastname@example.org) and they sent me a reply advising me to reschedule. So I done exactly this, I resheduled for a week this time to give them plenty of time to schedule me in. Again, no courier showed up. So I sent another email to Zara, this time I expressed my anger and dissapointment.
Zara did not seem to care about this, and just sent me another email advising me to reschedule. This process had taken 28 days, so I had two days to get my item taken back to store. I decided to actually to take half a day of work, and drive to my nearest store to return my item. I expressed this to Zara and again they did not seem to care.
I think the way I was treated wa unfair and this will affect me buying from their store in the future. I do not understand how their couriers can just not turn up.