My daughter broke her arm 2 days before our easyjet flight. We turned up at the airport (4 of us) and were told that my daughter could not fly without a medical certificate and a split cast... Fair enough we should have looked at all the small print. We asked the check-in manager what our options were. She garanteed that we were elligible for a rescue fare the next day of £38 per person. We had envisaged to have 2 persons of the party to fly on the original flight but since we were given assurance that we could get a rescue fare of £38 we decided not to split the family. We were also told that the rescue fares flights should be booked via their "customer Experience" team, ON THE PHONE, once we had obtained a medical certificate. We went home, managed to get a medical certificate and phoned the customer experience team. We were denied the rescue fare as apparently it has to be rebooked at the airport within 2 hours of flight departure... Not what we were told. Also there was no mention of the rescue fare on our file and therefore we had not been elligle for one!!! The suggestion was for us to book 4 flights for the next day at £169 per person (original flight was £29 per person)... No mention of compensation for misleading information!!!
BEWARE if YOU HAVE A CAST OR HAVE SPOTS... GET A MEDICAL CERTIFICATE!!!
BEWARE, IF YOU ARE TOLD SOMETHING DO NOT BELIEVE IT UNTIL YOU HAVE IT IN WRITING!!!
BEWARE, CUSTOMER EXPERIENCE TEAM PHONE CALLS COST £0.10 a MINUTE!!!
AVOID EASYJET!!! THEY ARE A SCAM WITH NO CUSTOMER POSITIVE EXPERIENCE TEAM... ONLY A BUNCH OF SOUR UNDERPAID, UNTRAINED STAFF...
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