My mother who is very old arrived on london hethrow airport on 19th june and her flight number is AI111 and the booking reference HSPTJ through Air India flight from Delhi. When the booking was confirmed I spoke to one person from Air india in london on 18th june and she ensured me that the assistance will be given to her at hethrow but on her date of arrival no assistace was given at all even no wheelchair was also provided to her, and she was also asked to walk from one of the staff at airport. As a result she had to walk all the way to the immigration even though she was not allowed to walk due to this I have to take her to hospital. It was one of the worst experience in my life from Air India and the worst service as well. They do not have any respect to the olderly people. Her return flight is on 28th of september but i am afraid that this thing will happen again and i donot want to take any risk at all as she is unwell and can't walk. I have written this complaint so that you can take further action or can investigate about this issue.
looking forward to hearing from you soon.
Thanking you for your kind consideration
With regd
Arshad Zhaki
Lodnon
Phone :07786427140
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