FURIOUS, THE WORST CUSTOMER SERVICE AND SO CALLED 'REPAIRS'! ABSOLUTLY DISGUSTED! --
2011 Renault Twingo Bizu picked up 1st Mark 2011 as pre arranged. Had it for 45 minutes and once home I realised that there was a blemish in the paint work on the right hand side of the car near the fuel cap. Phoned VW Benfield up and spoke to the sales guy who sold me the car and he assured me it’d be covered under the warranty and that if I take it back in straight away they’d take some photographs of it and send it to Renault.
I went, photos were taken and a week later the car went into the garage to be repaired, I was then told by VW Benfield that Renault had rejected the claim and had apparently said that they were entitled to have two of these “faults” from the factory.
Benfield said that they will pick up the bill, so gladly I accepted after being disappointed at Renault’s sheer lack of responsibility. The car was in the garage for four days, to which I had a very nice, but very dirty courtesy car.
On inspection at the garage the car looked fine, as if the work had been done and I was told the whole back panel had been removed and fully painted. Once home, I discovered a tape-line where they had in fact, not taken the whole panel off and painted as I had previously been promised, they had just marked where the blemish was taped around, and painted that bit. Furious, I phoned VW Benfield back and was told to take the car back once again. I tool it back to which this very unpleasant ‘Sales-man’ (I use that word lightly as he would have got no sale out of me what so ever!) inspected the car, I showed him the tape-line and he said to me “If that was my car I wouldn’t bother with it. It’s so small you can hardly see it” – I refrained from punching his lights in and simply replied “You wouldn’t buy a suit with a hole in it, would you? No matter how small the hole was? ” as expected, the answer I got back was “Err, No” – the same guy then offered to take the car back into the service department to have the fault once again “fixed.”
After a few minutes debating what to do, I decided I did not want the car to back into the department as the fault/s seem to increase, rather than demolish them. The manager then came out, inspected the car, and offered me the job done again – I refused, and he offered me a free first service once it was due on the car. I received the letter and thought that was the end of the matter. Even though the mark was still on the car I felt like I had been compensated and was satisfied with the result.
This morning (Five days after I got the car back, the car still only being twenty-four days old) I went to get some petrol on my way to work. As always I opened the fuel-flap and to my horror the flap fell off! I looked at the flap and all the connectors had been bent on the flap itself, and then on the flap still attached to the car they had been snapped off and then super glued back on! No surprise then that the flap would not reattach to the car as it was a botch-job. I phoned VW Benfield back full of rage and they said “Oh, bring it in tomorrow and we will order the parts and get it fixed” I said that I needed a courtesy car as I need to travel twenty eight miles to work and back to which he replied “OK, We’ll try and get one for you.”
Not being satisfied with the so called ‘service’ so far and the fact that I was sold a brand new car that’s not even a month old yet in a disgusting state, and the ‘repairs’ that they carried out were to a very disappointing and unsatisfactory standard, I contacted Renault directly, was put straight through to a manager who listened to me and noted all my disappointments down, he promised he would contact the dealers and follow up this complaint. He was the only person who I felt treated me like a customer and not a bank. Pity it was the complaint line!
0 comments