I took my car in last week for a full service & aircon recharge. I was also asked for any other areas that i would like them to look at whilst in the garage. I named the windscreen wipers as not turning off and requested this be checked.
The service was done, i was told by phone that the brake pads and discs would need to be replaced as they were "on the limit". I decided against doing this on the same day as i had only just had my MOT and this had not been picked up during this so wanted to double check.
My Dad picked up the car, and written on the receipt i have been told that the brake pads, discs AND drums needed doing. I was told the windscreen wipers were working fine (they are not - they still do not turn off in position and stop halfway across the windscreen). The aircon was not able to be done and i was given a refund after i had to contact head office.
I have also discovered that the staff had not secured my wheel trims, unfortunately this was only discovered after 3 of them had already been lost!!! They HAD been secured with a wheel trim security kit, If the people that worked on the car were not able to resecure them, i would expect for them to be removed or for us to be told that they were not secure so i dont end up where i am now with no wheel trims and having to replace these because of the staffs ineptitude/laziness.
I should also mention that i have also had someone check the brakes and am told that the brake pads are virtually near new. Relieved i did not pay for the extra work to be done now that i am aware that it is absolutely not neccessary.
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