Dear Customer Affairs,
I flew from Dubai to Glasgow on flight EK27 on Thursday 23rd June at 7.50am. Seat 44k.
Once I had boarded this flight I noticed that the tv, window and tray table at my seat was covered in a brwon sticky substance, and there was bits of food left down the side of the seat. I callled for a flight attendant, Patricia and explained to her that the seat was dirty and that there was a smell and I wasn't prepared to touch the screen. She then handed me an air freshener... and walked away.
I then asked Patricia if we could possibly be moved to a clean seat... or have the seat I was sat in cleaned. She went away and came back with the only option of moving to a seat in the centre of the plane, in the middle row. The reason I had chosen the seats we had is because I am 6ft tall and it's more comfortable for me to have a window or aisle seat... also, my friend and I did not wish to be separated... otherwise we wouldn't have bothered to select seats online.
Paticia asked ''what do you want me to do? '' I replied that I would like someone to clean my seat! to which she then said that it was NOT her job to clean the aircraft.
She then came back with a plastic glove and a hot cloth for ME to clean it myself.
I did not pay over £700 to clean your aircraft.
Regardless if it is in her job description to clean, the flight attendant is responsible for the comfort of the passenger. After coming from Manila to Dubai 2 hours previous to this encounter I was not best pleased, considering that Dubai Airport is the hub of emirates I would expect all aircraft to leave there in perfect condition.
The attitude of the flight attendant was not what I would normally expect from Emirates and there were other staff on board who seemed much more friendly and eager to help the passenger.
The rest of my flight was somewhat uncomfortable as I did not feel like I was sitting on a clean seat and the tv screen was smeared with something sticky that wouldn't come off.
This is not the first time I had flown emirates and in the past I have been very impressed by the airline, this time I was very disappointed.
I would suggest as a Skywards member I should be offered some compensation or credit on this occaision as I know I will be flying Emirates again.
I look forward to hearing from you.
Lynne McKay
[email protected]
07969252870
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